Adobe Business Catalyst Review - 8 benefits that rock for medium sized businesses
Our updated review of Adobe Business Catalyst includes 8 reasons to choose the platform for a medium sized business in 2017.
When you want a website developed that is truly custom and bespoke then consider and choose Adobe Business Catalyst.
I would recommend Adobe Business Catalyst for companies that have at least 10 staff and one person dedicating at least 50% of their time to digital marketing.
8 Reasons to Choose Adobe Business Catalyst for businesses Quick Links
With Business Catalyst, you have web hosting, email, a CRM, a website, a blog, web forms, marketing lists, email marketing, an auto-responder, e-commerce, custom web development and reporting and analytics tools all under the same administration areas; and they all talk to each other.
Let me explain.
Business Catalyst Web Forms
Business Catalyst has a drop and drag WYSIWIG web form builder that those with limited technical skills to create and build a web form and add that form to a web page.
You can control the email auto-responder, the email users receive after completing a web form, and can control the confirmation page; the page the user lands on after completing the web form.
Business Catalyst CRM
When a user completes the web form and the information is processed it is sent and stored in the BC CRM.
Business Catalyst Marketing Lists
With a little more sophistication, you can connect a marketing list or multiple marketing lists to a BC Web Form.
A marketing list is a type of user segmentation.
I can create a marketing list called “buyers” to an online shop purchase form and then send emails to “buyers” who have previously purchased.
Within the email marketing module, you can choose to further segment those "buyers" down to the products they purchased, the order value or when they purchased.
I can add 2 marketing lists to an enquiry such as “Interested In Marketing” and “Interested in Sales” and follow up with emails solely about marketing to those who selected the “Interested In Marketing” list option.
Autoresponders : One Off or A Series of Follow Up Emails
If you are familiar with MailChimp, Aweber or GetDrip, then you will appreciate the benefits of capturing user information and scheduling one off or a series of follow up emails to turn interested users into paying customers.
Depending on your needs, you may only send one off emails to customers or users and BC has a built in email marketing module that enables you to create an email campaign step by step.
Additionally, those familiar with MailChimp and AWeber understand how to send a series of follow up emails to educate and convince users.
Adobe Business Catalyst have a step by step process that guides you through running an email marketing campaign.
If you are familiar with Mailchimp for email marketing, then this is similar and the cost of 10,000 emails sent per month is included in the monthly licence fee that start at $39 a month for the e-commerce plan.
You can send automated follow up campaigns like you do with MailChimp, although I would like to see the additional feature where you can remove a user from one list if they join another email list.
Creating an email design template within Adobe Business Catalyst
This is a fairly technical screencast outlining how to hack together a responsive email marketing template you can build with some basic html and css knowledge; it works great on mobiles, tablets and big screen devices.
I've tested in Apple Mail and Outlook on about 6 client campaigns.
I don't suggest to be technically savvy and I've taken and extended an idea for Joe Watkins so the template can be re-used again and again.
Now you can focus on content to turn prospects into buyers and existing customers into repeat customers with Adobe's great built in targeting and segmentation tools.
How to create an email campaign in Adobe Business Catalyst from start to finish.
Here's a screencast video where I outline how to create an email marketing campaign from start to finish using the Adobe Business Catalyst platform from start to finish.
Whilst the process only takes 10 or so minutes, it did take me an hour preparation and 4 years’ experience of Adobe Business Catalyst to get to this stage.
360 Degree User View in CRM
With Business Catalyst you get a 360-degree view of every person on your CRM.
You can look at prospects, customers and buyers and how they interacted with your website; provided you set things up correctly.
You can look at forms they have completed, products purchased, emails opened, marketing lists they are on and much more.
You can send emails to them within the CRM, and if you have customer service ticketing enabled and configured correctly, and their replies can be stored in email threads.
Business Catalyst CMS and Blog Modules – Pages and Blog Posts
Business Catalyst has a content management system and blog module that let you create and edit pages and blog posts.
You can control the on page optimisation elements include the URL, page header, page title and description.
Asset Management (Media Downloads, Photo Galleries and FAQs)
Business Catalyst has 3 modules called Media Downloads, Photo Galleries and FAQs that enable you to manage assets.
Upload a PDF, add it to a page, then upload a new version of the PDF at a later date without updating the page the PDF is on.
Photo galleries and a list of FAQs can be created and added to a page with the same update functionality as Media Downloads.
After you have signed up as a partner, you create a test website.
You can either create a blank website or you can use one of the free templates, purchase and import a template from various providers.
The other alternative is to use a front end web design tools such as Webflow or Macaw or Froont.
We have experience using the Webflow front end design tool.
You can read this guest post we published on the Webflow blog.
To quote myself “Webflow and Adobe Business Catalyst have proven to be a great match for businesses that need stunning front-end design and a powerful, easy to use back-end content management system (CMS).”
This gives our design and development team the ability to deliver truly bespoke awesome designs for clients with the power of the BC backend.
One area that BC excels in is web apps.
Web Apps allow us to create custom functionality for clients on top of the core platform.
BC web apps have allowed Platonik to develop a complete, bespoke recruitment website where the client runs their entire vacancy application process and vacancy marketing process from.
Web Apps have allowed us to solve problems we never thought we could solve for clients.
Bespoke web development we’ve created using Adobe Business Catalyst
Here are just some bespoke solutions we’ve need able to create with web apps in Adobe Business Catalyst.
- Search, Sort, Renew Job Listing on a Web App.
- Custom Pay a Deposit Payment Page where the client can add different prices and different vat levels.
- A EU/VAT downloadable reports web business.
- For a travel company website, functionality to add regions, countries and areas to enable the user to select an area on a map and learn about that area.
- Use the online shop feature to sell membership access to online fitness training.
- Custom golf tour package pages with detailed merchandising of related golf courses and hotels.
BC Partner Web Apps round up
Last year we reached out to the major Business Catalyst partners and asked them to showcase their favourite web apps built in Adobe Business Catalyst.
- Member Comments
- Voting App
- Movie Reviews
- Store Locator
If you are familiar with WordPress, you will know there are thousands of plugins that are small solutions to solve particular problems.
Some are free plugins and some are paid for.
Business Catalyst has a similar army of apps, plugins and widgets that help to solve business problems that aren’t available in the main BC features.
Here are some examples of my favourite apps
- Wholesale Updater
- Email Marketing Pack
- Chat Tools
- Welcome Bar
- Cart Abandonment
- Photo Album
- Import from WordPress
- XML Feed
- Customer Reviews
- Form Customiser
- Dynamic Pricing
- Product Attributes
- Google Analytics Manager
Anyone familiar Leadpages or Unbounce will understand landing pages are required to run Google Adwords, Facebook Advertising and other digital marketing campaigns.
Two years in development, I was able to get onto the beta programme for the BC Landing Page Builder app.
This is by far and away the best point and click web app ever created for Business Catalyst.
- 1. I can build landing pages for advertising
- 2. I can build coming soon pages
- 3. I can even build a brand new website
The BC Landing Page builder also enables you to fully customise the layout and design of BC web forms so you have a landing page that will capture user information and store the information on the BC CRM for follow up email marketing.
In addition to the in-context help when you are using the administration section of a BC website there is excellent customer service and hosting provided.
Whilst you don’t get telephone support, live support chat is good; I generally get issues fixed straight away and the forum community is very helpful.
To be fair Adobe’s support has improved over the years.
If only they invested in core module development the way they invested in support, most BC partners would be a lot happier.
In terms of hosting, since BC is a service as a software solution, hosting is managed by BC engineers.
I’ve only had one issue in 9 years, that was fairly minor, and it’s re-assuring to know a brand like Adobe has your back as opposed to some bloke in a garden shed office.
With Business Catalyst you are never alone.
BC Sandpile is a group BC partners who openly share their knowledge to help improve all aspects of developing and designing with BC.
BCGurus is a paid for community that offers learning tutorials and pre-engineered design templates.
BC Academe focuses on advanced web development tutorials especially learning and applying Liquid programming to BC web developed.
EZ-BC provide custom templates, PSD to HTML conversion and PSD to BC conversion; think of them like an outsourced web development team.
Platonik Marketing host free and paid for marketing related tutorials for BC.
In addition, you’ll find BC at various Adobe Max conventions every year.
Whilst BC is small compared to other web platforms the community is very strong, helpful and welcomes all to the fold.
Here are some thoughts from Search Engine Optimisation expert, Craig Bradford, on what he thinks about Platonik, alternatives systems and getting ranked highly on Google.
"I first came across the Platonik CMS when working on a client's website.
As our company specialise in SEO, the platform on which a site is built can make my job very easy or very difficult.
When I started digging around the back end of this clients’ website I straight away found it a relief to see the high level of functionality.
It's built in such a way that you can update your own website just as easy as using something like Microsoft word and adding pages is extremely easy.
I always find it frustrating when I decide to add content to a client site only to find that their web designer charges them £50 every time they want a new page, the Platonik CMS makes adding content easy and free.
To my delight Google and other search engines seemed to love the platform as well since the site started to rank quickly in all the major search engines with very little work.
Over all I couldn't recommend the Platonik platform more, for the amount of functionality you get from the back end of the site it's well worth the money.
Needless to say shortly after working with that clients’ website I got my entire site changed over to the same Platonik online business software."
Craig provides Search Engine Optimisation services.
Issues With Adobe BC
No matter which web platform you use there are always challenges, issues and missing functionality.
Business Catalyst are no different.
- Don’t innovate enough
- Online shops - EU and VAT
- BC Analytics
- SSL Certificates
- Not for everyone
Business Catalyst Innovation
The innovation comes from BC partners and web developers as opposed the Adobe staff.
EU and VAT for Online Shops
I’m inclined to use Shopify now for online stores because BC just hasn’t kept up with the e-commerce space.
There are issues with EU and VAT functionality if you intent to sell online to businesses.
There are new EU VAT laws relating to selling digital products and services such as hosting, software and digital goods.
Even after 4 years of shouting, Adobe ignores.
BC Analytics need a re-vamp
Adobe Business Catalyst reports are not at the level of Google’s reporting tools and they have had issues over the years with robots and spam visits being included in the visit report results.
In addition, Adobe say they measure visits differently from Google but, from experience, there’s generally a huge gap between these 2 reporting methods.
So my advice would be to invest in a little custom development and use the new Apps solution and have your Google Analytics account added to your dashboard.
Although an https url is only a small ranking factor many BC partners want SSL certificates for client websites.
Whilst BC is a PCI Level 1 Compliant platform, the addition of SSL Certificates will give larger business a greater perception of web security.
BC is Not For Everyone
On the home page Adobe Business Catalyst proclaim “everything you need to build an online business”.
And then “built for web designers like you”.
Even if you are reasonably competent with html and css, you are still going to struggle with Business Catalyst.
You are going to need some advanced jquery and coding skills and, now, Liquid language experience.
Adobe’s technical team have over the years gradually retreated to hide away not only from their core clients, partners, but also from the overall web community.
Sadly, Adobe doesn’t offer everything you need to run an online business.
An Interview with an Adobe Business Catalyst customer
We did a little question and answer with one of clients, United Sports USA, a sports scholarship consultancy who act as the conduit between kids looking for sports scholarships in the USA and coaches looking for potential athletes.
Here's the q and a with their Managing Director; also called Fraser.
Fraser, you had a website before we met and discussed your business.
Q. What made you change from the old website?
A. The old website was not as user friendly, and had no onsite optimisation.
Q. What has happened as a result of the new website?
A. We have had more enquiries and we are now able to be found by google, and we are ranking higher every week with google.
Q. What specific feature did you like most about Business Catalyst?
A. The fact that we can see which coach logs into the site and follow up with them straight away.
Q. What would be three other benefits about using Business Catalyst?
A. BC send me a weekly report on enquiries, site visits etc., this makes it easy for us to see what is working. We have email and text alerts when somebody fills out the enquiry form online. Also, the fact that we can send out a group email from the back end to all of the coaches on our database.
Q. Would you recommend Business Catalyst? If so, why?
A. Yes, definitely. It makes your business simpler and you are able to track things effectively.
Wrapping Up Our Review of Adobe Business Catalyst
We have been BC Partner for nearly 9 years and recommend Adobe Business Catalyst because we trust them with our clients' business and data.
We don’t have to hire an IT guy just to maintain a website.
We don’t have huge development costs when clients want extra work or additional functionality.
We can concentrate on the business side and our web developers can solve most technical challenges as a result of their skills in spite of the platform limitations.